Importance of Privacy
Privacy, yours and ours, is of the utmost concern for us. We are a small business and can understand your concerns about collection of information from the annoyances of spam to the serious concerns of fraudulent card processing and identity theft.We are real people running a small business, and there are risks to posting all of our personal information on the internet as well. We have tried as best we can to balance the needs and security of our customers with our own. We stand behind our products and services and only want to offer you what you request. We hope you will understand that we chose for our own privacy and safety concerns to conduct business from a USPS PO box.
Secure Communication
All personal account, ordering and payment processing is protected by an encrypted SSL connection. This means that your information is protected from interception between your computer and our web server. Other parties will not be able to capture your information in transit.Protected Privacy
We do not and will not sell or otherwise share any information that you may provide on this site with any parties not required for completion of the transaction. This includes your identity, location, financial and any other personal information.Privacy Resources
The costs are large to join online privacy and consumer rating services, and it can be a challenge for a small business. We ask that instead if you transact business with us that you please leave comments at an independent public site like Alexa.com (http://www.alexa.com/data/details/main?q=&url=www.refreshingelements.com) in reference to our service. If you have a problem or concern, please contact us first, as we would of course do whatever we can to resolve the issue.Online Commerce is a wonderful venue for small business to reach customers who would be too expensive to reach otherwise. We encourage you to visit sites that help make ecommerce a safe way to do business. Here are some privacy resources for the consumer:
http://www.CallForAction.org/privacy
Privacy Alliance
JunkBusters
Collected Personal Information
We collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, not shared with other organizations for commercial purposes. We use cookies to record session information, such as items that consumers add to their shopping cart. These cookies are not sent to any other sites.
Use of Personal Information
We contact consumers via email addresses that they provide when they create an account, and when an order is placed or shipped. In addition, we offer a newsletter that consumers may subscribe to. Subscriptions must be verified by the email address owner before they are active. If after subscribing, you do not want to receive e-mail from us in the future, please follow the unsubscribing instructions in newsletter email, or let us know by clicking here to submit a form on our Contact Us page.
If you supply us with your postal address or telephone number on-line, we will only contact you with the information you requested.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by clicking here to submit a form on our Contact Us page.
Contact Information
If you feel that this site is not following its stated information policy, you may contact us, The DMA's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.
