Frequently Asked Questions

FAQ about our custom orders, such as, birthstone and letter jewelry.

How do I order my custom piece?
We are excited to make a piece just for you! To order your piece, you may enter your order on the website on our secure server. We also accept orders via fax and via postal mail. If you order on the site, click through to the page on the specific piece you are wanting. Once you get there, there will be detailed information about the construction and sizing of the piece. There will usually be option bars at the bottom for you to choose options like your birthstone selections and what sort of clasp you would like. If you do not see these options and would like your piece different from the exact photo, there will be a Comments section screen *after* an order is placed and paid for. It will prompt you to enter any comments or special requests you would like to send with that order, such as your shipping requests and size options. Please enter your information there. You may also contact us before or after your order is placed.

How do I know what size to order?
We charge a $14 fee for restringing pieces, plus your return shipping charges, so it’s important to get the size right the first time. You’ll see several terms on our site about sizing. The flat size of a bracelet is the length from one end to the other when laying flat. The interior size is the size of a piece’s interior when closed. This size can vary from the flat size, due to the diameter of the beads used and it is much more accurate sizing measurement. Your wrist size is the size of your wrist measured where you want the piece to be worn. This size can be useful for you in determining what size piece to order. However, it is important to keep in mind that some clients like snug pieces, and others like them to be quite loose, so we cannot necessarily give a standard size piece for each wrist size. A spring ring or kidney clasp does not need much room to get closed beyond your wrist size - 1/4” or so. A toggle can need 1/2” or more depending on the toggle to have enough room to pass the bar through the hole. Be sure to consider these things when determining what is the right size for you. If you have any questions, don’t hesitate to contact us for more information, or info on the general fit a specific piece. The best measurement to send us is the interior size.

What are “clip-on dangles”?
These are versatile little wonders! They are charms or beads hanging from a lobster clasp or spring ring, making it easy to clip them on and off on any piece you like. We have a wide selection of Clip-On dangles in more than just family jewelry. You can purchase a dangle in a birthstone color for a child’s birth month and clip in onto one of your bracelets one day, and a zipper pull the next and a necklace the next. Your imagination and creativity is the limit on how you can use these. If you see a charm or something you’d like a dangle made of, just let us know and we’ll custom make one just for you. See the dangles FAQ section for more information.

How do I pay for my custom order?
We accept Visa, MasterCard, American Express, Paypal, checks and money orders. We authorize credit cards at the time of your order placement. We do not charge credit cards until the piece has shipped. We hold orders paid for with check or money order until those have cleared.

How do I know you’ve received my custom order?
We will notify you by email within 24 hours of receiving your order that we have received it and inform you of any schedule or availability information at that time.

What charms are available?
Here is a link to a photo gallery where you can see what charms are currently available to add on to any piece or have a dangle made of. If you are interested in one of the charms, please contact us with the charm number and we’ll confirm availability. Besides what we have in stock, we can order almost any charm you desire. This will add some time to when we can deliver your order, however.

What if I want something I don’t see? Like part of one bracelet with part of another and/or an idea of my own?
Great! We’d love to make a pieces that is a truly special piece just for you or a loved one. The easiest way for us to send you a quote is for you to contact us with the item numbers or names of the pieces you want and what parts you like. If you want something completely different, do your best to describe it to us in an email or fax a picture or drawing and we’ll come up with an idea and cost quote for you to review before any charges are incurred. Then we’ll send a link to a photo to approve before shipment. If a custom item is so different and unique that it is not likely to be sold to someone else, we may require a non refundable deposit *after* you approve our design plan and *before* we start work on the piece.

Will my bracelet look exactly like the one in the photo?
On custom birthstone and letter jewelry it will most certainly be different, in that it will be the stones and letters you have selected. There are times that we are out of stock of a particular bead and will substitute one of equal value and beauty in it’s place. Rest assured that we will notify you if the piece will be different from the photo before starting work on your order and you will have a chance to make any change based on our information before any charges are incurred.

Can I see my custom piece before it ships to make sure I like it?
In general on custom pieces, we can easily provide a link to a photo gallery where you can preview your piece when it is completed and approve it before shipping. Please let us know in the comments section of your order that you would like to approve a photo before shipment. After that point, if any changes need to be made based on your error or a change of mind, there will be a $14 restringing charge. If there is an error on our part, we will of course restring at no charge. If you decide you do not want the piece, we reserve the right to charge a restocking fee to cover our labor for it’s original assembly. If you do not request approval, we may still send you a link to a photo and ask for it if we did need to substitute a part.

How long will it take to receive my custom order?
In general, custom orders for one piece can be ready to ship within 5 business days. Then the delivery time will be based on your shipment preferences. If you need a piece in a rush, you are always welcome to contact us and ask what current turnaround time is. There may be busy seasons, such as Mother’s Day, when times are longer. When you place your order for a custom piece, look for an email from us within 24 hours letting you know the scheduled ship date of your piece. If you have a certain request for a ship date, let us know that in your comments section after payment on your order, or simply contact us.

May I see some samples of pieces other people have ordered to give me some ideas of what I might like?
Certainly, click here to go to a gallery of a sampling of previously ordered family pieces.

What do your customers say about your pieces?
Follow this link to hear what some of our customers have had to say about working with us. We’d love to hear your comments on your order as well, click here to send us a note! We’re always working to improve our pieces, service and website and your comments help us do so.

What if I like a grandmother/multi birthstone style but want it as a mothers bracelet or vice versa? No problem, just let us know which one and the price should be the same. Simply enter your preferences in the comments section of your order.